I’m trying to set up the instant ink subscription but it keeps saying my printer is offline - it is definitely on line and shows as such on my laptop settings and on the printer itself it has a steady blue light. I’ve reset everything and still have the same problem. Help!
I was having the same frustrating problem! Then I discovered a 'work around' for my Mac. Maybe this will help you:
System Preferences -- Printers & Scanners -- Open Print Queue -- Settings -- Find printer (Press until it chimes. It takes me normally 2 presses). It wakes my machine up and I can print without having to walk across the room, pull my machine out, turn the switch off, wait, and turn it on again. (Which often didn't work and I would have to unplug it and plug it in again)
If you have a Mac, also make sure this machine is listed as your default printer. Not sure why, but I read that it makes a difference.
I've had HP printers for years and liked that they would 'sleep' and 'wake up' as needed. This new system is a ridiculous waste of time that I hope they fix in the future!
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".