Intermittent non recognized printer due to mesh system

[Viktoria_55]

The printer often cannot be found, I have either unplug it, turn it off 

also when in system settings the Hp printer has its own network and won’t connect to our main network 

[Raj_05]

Hi @Viktoria_55,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP printer is struggling to maintain a stable connection to your mesh network. Here are some steps to help resolve the issue.

Check Network Connection:

• Ensure Printer is Connected to the Mesh Network:
  • Access the printer's control panel and navigate to the network settings.
  • Confirm that the printer is connected to your main network rather than its own ad-hoc network.

Update Printer Firmware:

• Ensure your printer's firmware is up to date. You can check for updates via the HP Smart app or the printer's control panel.

Adjust Mesh Network Settings:

• Network Band:
  • If your mesh system supports both 2.4GHz and 5GHz bands, make sure the printer is connected to the 2.4GHz band, as it generally has a better range and stability.
• SSID Settings:
  • Some mesh systems allow you to enable a single SSID for both bands, while others may have separate SSIDs. If they are separate, ensure you know which one the printer is connected to.

Reconnect the Printer:

• Forget Network:
  • On the printer, forget the current network and reconnect it to the main network.
• Use HP Smart App:
  • Use the HP Smart app to help with the setup. It can assist in reconnecting the printer to the correct network.

Check IP Address:

• Ensure the printer is getting a valid IP address from the router. You can check this in the printer's network settings.

Router Settings:

• Enable DHCP:
  • Ensure that DHCP is enabled on your router, which automatically assigns IP addresses to devices on the network.
• Check for Conflicts:
  • Make sure no other device is using the same IP address as the printer.

Printer Location:

• Make sure the printer is within a good range of the mesh network nodes to ensure a stable connection.

[Raj_05]

Use Static IP (Optional):

• If the problem persists, consider assigning a static IP address to the printer through the router settings to avoid connection issues.

Factory Reset (If Necessary):

• As a last resort, you might consider performing a factory reset on the printer. This will erase all settings, including network configurations, so you'll need to set it up again afterward.

By following these steps, you should be able to improve the connection stability between your HP printer and your mesh network.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support