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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎12-16-2025 12:54 PM

HP Recommended

I changed internet providers and printer not connecting to new wifi

 

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1 REPLY 1

‎12-19-2025 12:52 PM

HP Recommended

Hi @Larry338,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If you have changed your Internet Service Provider (ISP) or replaced your router, and your printer is not connecting to your new Wi-Fi network, you might need to reset and reconnect your printer to the wireless network. Here’s how you can do it, specifically for HP printers:

 

Restore Factory Wireless Settings:
 

  • On the back of the printer, press and hold the Wireless button for 5 seconds. You should see the Edge lighting flash blue.


Reconnect the Printer to Your Wireless Network:
 

  • Use the HP app or the WPS method to reconnect your printer to the network.


    I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!


Jerry_57

HP Support

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