Internet connection

[Brenda247]

I have connected the new wifi with password, it will say connected but immediately say not connected.

[VikramTheGreat]

Hi @Brenda247,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP Envy 6155e printer connects to Wi-Fi but then immediately shows “Not Connected”, it’s likely due to one of the following:

1. Restart Everything

• Power off your printer, router, and laptop/phone.
• Wait 60 seconds.
• Power them back on in this order: router → printer → device

2. Reconnect Using HP Smart App

• Download or open the HP Smart App.
• Tap “+” to add your printer.
• Choose “Set up a new printer” and follow the steps.
• Make sure your printer is in setup mode (Wi-Fi light blinking).
  • If not, press and hold the Wireless button on the printer until it blinks.

3. Check Router Settings

• Ensure your router is broadcasting on 2.4 GHz (not just 5 GHz).
• Disable MAC address filtering or AP isolation if enabled.
• Make sure the printer is not too far from the router.

4. Assign a Static IP (Advanced)

• Open the printer’s Embedded Web Server (EWS):
  • Type the printer’s IP address into a browser.
• Go to Network > IPv4 Configuration.
• Set a manual IP address to prevent disconnections.

5. Update Printer Firmware

• Go to Official HP® Support.
• Enter your printer model and download the latest firmware update.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat