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[Loki250]

Printer starts as normal purple light comes on wireless light flashes I press the wps button on router but it will not connect. Done everything recommended on trouble shooting pages and still nothing

[A_Gayathri]

Hi @Loki250,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP ENVY 6020e All-in-One Printer isn't connecting to your Wi-Fi network despite pressing the WPS button on your router, 

here are some steps you can try:

Ensure WPS Compatibility:

• Confirm that your router supports WPS (Wi-Fi Protected Setup). If it doesn’t, the WPS method won’t work.

Reset Network Settings on Printer:

• Go to the printer’s settings menu (typically found under "Setup" or "Network").
• Look for an option to "Reset Network Settings" or "Restore Network Defaults." This will clear any previous network settings and let you start fresh.

Reboot Your Devices:

• Turn off your printer, router, and any other network devices.
• Wait for about 60 seconds.
• Turn on your router first, then wait for it to fully start up.
• Turn on your printer.

Check WPS Procedure:

• Press the WPS button on your router and within 2 minutes, press the WPS button on your printer (or select WPS from the printer’s control panel).

Manual Wireless Setup:

• If WPS doesn’t work, you can try connecting manually:
  • On the printer’s control panel, go to the wireless settings and select the option to set up a wireless connection.
  • Choose your Wi-Fi network from the list and enter your Wi-Fi password.

Firmware Update: Update the firmware on an HP printer

• Make sure your router’s firmware is up to date. Sometimes, an outdated firmware version can cause connection issues.

Printer Firmware Update:

• Check if there’s a firmware update available for your printer and apply it if necessary. This can sometimes resolve connectivity issues.

Router Settings:

• Ensure that your router’s settings allow new devices to connect. Check for any MAC address filtering or network security settings that might be blocking the printer.

Refer to this document: HP ENVY 6020e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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