Issue with HP Instant Ink Subscription

[griffpa]

Hello - Over the past year I have spent $82.18 for my instant ink subscription.  In that time I received one set of cartridges.  I have now cancelled my subscription and now can't even use the remaining ink in those cartridges.  I spoke with a representative who explained that I am paying for pages not ink - I get that - however, it doesn't seem right that I would pay $82 for cartridges and then not even be able to use them.  I would like to be able to use the remaining ink in the cartridges. $82 is too much money to waste.  The representative was nice but her solution was trying to sign me back into the program.  That is not a solution.  

Thanks

[zoey7886]

@griffpa, Welcome to HP Support Community.    

Thank you for posting your query, I will be glad to help you. 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.    

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community 

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address

Take care and have a great day ahead! 

Best Regards,