Issue with Two-Sided (Duplex) Printing

[Ruxandra46]

Hello,

I am having issues with the two-sided (duplex) automatic printing for my wireless HP OfficeJet 5212 All-in-One Printer. More exactly, I have no issues printing double-sided (automatic duplexing) from 2 of my devices wirelessly connected to my printer (my Desktop PC and smart phone), but not from my laptop. Everything else works as expected from all my devices, except for printing double-sided using my laptop. And even though I send the print jobs as two-sided from my laptop, they always comes out single-sided.

Any advice on work-arounds or fixes for this issue?

Thanks much in advance!

 Roxanne C.

[TEJ1602 · Accepted solution]

@Ruxandra46, Welcome to HP Support Community!

Follow the steps below to isolate and resolve the issue-

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printing/scanning issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Check the printer driver settings. Refer to the document for help- HP Printers - Print Driver Settings Guide (Windows)

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer and try printing.

If you still have issues, try the Windows built-in drivers. Follow the steps below:

•   Uninstall the printer drivers. Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help

Also, use the document How to Print on Both Sides of the Paper (Windows) (Duplexing) for detailed instructions on how to print two-sided.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Ruxandra46]

Thank you for your thorough response! I have installed and ran HP Print and Scan Doctor and that seemed to have fixed the single-sided printing issue.

[TEJ1602]

@Ruxandra46

That's great! Happy to hear that.

Let me know if you need any further assistance.

[Louise309]

I have a similar problem. Even when choose 2 sided printing, it will not do duplex since Windows 10 update on my desktop several months ago. I tried Print & Scan Doctor with no results. Says everything is ok.  It will do duplex printing from my old laptop using Windows 7. So should I try the same "next step" recommended after Print & Scan Doctor?