Issues changing wifi network information

[tifferrs]

I switched internet providers and I am trying to change the wifi information and it's not letting me change the info. And I tried using the virtual assistant, but it kept telling me to connect to an HP network setup on my network lists and it never showed up. 

[Kuroi_Kenshi]

Hi @tifferrs,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[tifferrs]

HP 27F577 (HP DESKJET 3700 SERIES)

[Kuroi_Kenshi]

Hi @tifferrs,

Thank you for the response.

Try these steps:

Using the HP Smart App

Note: Ensure you have the HP Smart app downloaded on your device:

• Microsoft Store (Windows): HP Smart (in English)
• Mac App Store (macOS): HP Smart for Desktop (in English)
• Google Play Store (Android): HP Smart (in English)
• App Store (iOS): HP Smart (in English)

1. Ensure Bluetooth is enabled on your device to help the HP Smart app detect the printer.
2. Turn on the printer and ensure that it is in the same room as your Wi-Fi router and device.
3. Open the HP Smart app.
4. Set up a new printer:
   • If it has never been set up before, choose the option to get started and follow the prompts.
   • If it was previously set up, you will need to reconnect to your new network. Click Add Printer or Set Up a New Printer in the app.
5. Restore Wi-Fi setup mode:
   • Printers with a touchscreen control panel: On the control panel, open the Wireless or Setup menu, select Network Setup, and then select Restore Network Settings.
   • Printers without a touchscreen control panel: Use the control panel buttons to Restore Wi-Fi setup mode on your HP printer.

Using WPS (Wi-Fi Protected Setup)

Use Push Button method:

• Begin by touching the Wireless icon on your printer Home screen and navigating to Settings > WiFi Protected Setup > Push Button Setup.
• Start the setup process on your printer and press the WPS button on your router when prompted.

Use PIN method:

• Start again by touching the Wireless icon on your printer Home screen and navigating to Settings > WiFi Protected Setup > PIN Setup.
• Generate a PIN and enter it on your router within the setup time allowed.

I hope this helps.

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Best regards,