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Locked

‎01-13-2022 05:20 AM

HP Recommended
Product: OfficeJet Pro 9020 All-in-one-printer
Operating System: Microsoft Windows 10 (64-bit)

I got a new modem with different everything and cannot update on my printer as a username and password are required.  A majority of settings are greyed out and a message box appears ' The feature has been locked by the person who setup the printer.  To unlock this feature, touch "Unlock".  I don't recall locking as I would've recorded username and password, as I do with everything.  Can you please advise how to reset without using 'Restore Factory Settings' as this is also greyed out.  I have tried using previous SSID and key and many other variations but that didn't work.  I have also tried to reinstall the printer but HP Smart and Windows are not locating it. Nothing I have done is working.

Category:
14 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-13-2022 06:36 AM - edited ‎01-13-2022 06:38 AM

HP Recommended

@Lea58 

Hello,


Your control panel is as follows:

You will need to follow the instructions below to solve this issue:

  1. On the front panel of the printer, click four times on the location of the back arrow  (the arrow being inactive).
  2. A hidden menu will appear, click Support menu.
  3. Scroll down to Reset Menu, and validate with OK.
  4. Scroll down to Semi-Full reset, and validate with OK.
  5. The printer will shut down, please restart it.
  6. Please reconfigure the printer.

Don't hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

View solution in original post

17 people found this reply helpful
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3 REPLIES 3

‎01-13-2022 06:36 AM - edited ‎01-13-2022 06:38 AM

HP Recommended

@Lea58 

Hello,


Your control panel is as follows:

You will need to follow the instructions below to solve this issue:

  1. On the front panel of the printer, click four times on the location of the back arrow  (the arrow being inactive).
  2. A hidden menu will appear, click Support menu.
  3. Scroll down to Reset Menu, and validate with OK.
  4. Scroll down to Semi-Full reset, and validate with OK.
  5. The printer will shut down, please restart it.
  6. Please reconfigure the printer.

Don't hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

17 people found this reply helpful
Was this reply helpful? Yes No

‎01-13-2022 06:54 PM

HP Recommended

Thank you Mans, worked a treat and all is good in the printing world.  Your assistance is much appreciated.

Thanks and have an awesome day/weekend.  😀

Was this reply helpful? Yes No

‎01-14-2022 03:36 AM - edited ‎01-14-2022 03:41 AM

HP Recommended

@Lea58 

Hello and thanks four your return,

 

I welcome you to the English HP community support.

Congratulations!

 

Thank you, I also wish you a good day and a good weekend.

 

Don't hesitate to contact us in case of need.

 

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

2 people found this reply helpful
Was this reply helpful? Yes No
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