Laptop connection to printer

[Jan_vw]

My laptop and printer are both connected to the wireless router. I can print from mobile devices, but not from my laptop. This was not a problem a couple of weeks ago, but is now. I tried all I could find on line but failed. My laptop operating system is Windows 8.1 (64bit)

[praveenbv]

Hi@Jan_vw,

I reviewed your post and I understand that you are unable to connect the printer to your wireless network.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you run the HP printer and scan doctor and it will automatically find and fix connectivity issues.

Download HP Print and Scan Doctor and run the program.

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Jan_vw]

I downloading the suggested program and run it. The laptop still fails to communicate with the printer, so the problem has not been resolved.

[praveenbv · Accepted solution]

Hi@Jan_vw,

Please click on the link to download the basic driver's link

Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Jan_vw]

After downloading your suggested software, the printer works again. Thanks very much for your help, much appreciated

Best wishes

Jan