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Locked

‎07-28-2024 07:15 PM

HP Recommended

I have an HP laptop and HP printer......

I am able to wireless link up my laptio to the printer.     

 

However, when I take my laptop to work and then return home..... my laptop states the the printer is "offline"    I can resolve the issue by uninstalling the printer on my laptop and then re-installing the printer.   Then can print.  

 

What do I need to do to have my laptop and printer recognize each other after I bring my laptop home?  

Category:
1 REPLY 1

‎07-30-2024 09:57 AM

HP Recommended

Hi @KJS06,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having connectivity issues. 

 

To be able to answer you effectively, we need some information.

 

What is the current version of your OS?

 

May I have the exact product name and number of your printer? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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