Laptop will not print anything

[JeCouture]

The printer does not show up in the laptop's "Printers and devices" menu. Both the printer and the laptop are connected to the same network.

[zoey7886]

@JeCouture, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Printer Connectivity Issues!

We're thrilled to have the opportunity to assist you and provide a solution. 

If your JeCouture laptop cannot detect the printer on the network, follow these steps to resolve the issue:

Ensure Network Connectivity:

• Verify that both the printer and laptop are connected to the same Wi-Fi network.
• Check for any network connection issues in both the printer and laptop settings.

Add the Printer Manually:

• On your laptop, go to "Settings" > "Devices" > "Printers & Scanners."
• Click "Add a printer or scanner," and wait for Windows to detect available printers. If your printer doesn't appear, select "The printer that I want isn't listed," and follow the on-screen instructions.

Use the Printer's Embedded Web Server (EWS):

• Enter the printer's IP address in a web browser to access its Embedded Web Server (EWS).
• Check the wireless settings to ensure the printer is properly connected to the network.

Check Printer Driver Installation:

• Ensure that you have installed the correct driver for your printer model. Visit the HP support website to download and install the latest driver.

Restart Devices:

• Restart both the printer and the laptop to refresh the network connections.

Network Troubleshooting:

• Run the "Network Troubleshooter" on your laptop by right-clicking on the network icon in the taskbar and selecting "Troubleshoot problems."

Firewall and Security Software:

• Ensure that firewall or security software is not blocking the connection to your printer.

Hope this helps!

Take care, and have an amazing day! 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards,