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Common problems for Connectivity Issues
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‎12-27-2023 06:48 PM

HP Recommended
Product: HP LaserJet Pro MFP M29w Printer

I've had my HP printer for over a year now and have never experienced a connectivity issue before this. I just switched to the new T-Mobile home Internet system and now I can't get my printer to connect to my new network. I've done all the dances and even split the router to 2.4 and 5 GHz. networks to no avail. The new router does not have a WPS feature, which further complicates things. Any advice would be appreciated. Thanks in advance! 

Category:
1 REPLY 1

‎12-27-2023 07:42 PM

HP Recommended

You may need to reset your printer to factory conditions, page 60 explains how.

 

There is a video here on how to do the Wi-Fi connection using HP Smart and smartphone.  If you do not have a smartphone then use HP Smart on laptop or desktop.

https://www.youtube.com/watch?v=CvQY-D1ypWA

part 2 shows installing drivers but use this full feature driver if OS is windows.

 https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Full_Webpack-51.10.6089-SJ0001_Full_W...

 

 

T-Mobile and routers in some countries do not support WPS.  However, you might check and see if there is a "virtual WPS pushbutton"  on the WLAN or Wi-Fi setup page in the router.

 

 

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