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Common problems for Connectivity Issues
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HP Recommended
macOS 12.0 Monterey

New router FFibre Macbook working etc cannot hook up to printer. 

1 REPLY 1
HP Recommended

Hi @MarkWR2,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If you're unable to connect your HP LaserJet M15w to your MacBook after switching to a new router, you can follow these steps to troubleshoot the connection.

 

Check Printer and Router Connections:

  • Ensure that your printer is powered on.
  • Confirm that your new router is working and the Wi-Fi network is active.

Connect Printer to Wi-Fi:

  • Via the Printer's Control Panel:
    1. Press the Wireless button on the printer (or use the printer's control panel) to activate wireless setup mode.
    2. Press and hold the Wi-Fi button on the printer until the wireless light starts blinking.
    3. Go to the Wi-Fi settings on your MacBook and connect it to the same Wi-Fi network as your new router.
    4. On the printer, select your network name (SSID) and enter the password if prompted. The printer should now connect to your new Wi-Fi network.
  • Using HP Smart App:
    1. Download and install the HP Smart app on your MacBook if you haven't already.
    2. Open the app, select Set Up a New Printer, and follow the on-screen instructions to connect the printer to your Wi-Fi.

Update Printer Settings:

  • Once connected to the Wi-Fi network, try adding the printer to your MacBook.
    • Go to System Preferences > Printers & Scanners.
    • Click the + sign and select your printer from the list to add it.

Test Connection:

  • Try printing a test page to verify the connection.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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