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‎08-16-2020 12:24 PM - edited ‎08-16-2020 12:25 PM

HP Recommended
Product: LaserJet MFP M29w
Operating System: macOS 10.14 Mojave

Hi. I still have the issue documented in this thread from eight months ago, when support stopped responding.

 

To summarize, my printer cannot connect to my wi-fi router, after having been able to do so for over a year.

Wireless remains off.

 

I can print a test report. In the Troubleshooting section, it states:

The wireless radio on your HP printer is currently turned OFF.
To connect wirelessly, you must turn ON the wireless radio on your HP printer.

 

The wireless radio cannot be turned on via HP Smart>Network>Wireless Configuration>Status>On>Apply

Doing so refreshes the settings and wireless remains off.

Pressing the Wireless button on the control panel has no effect.

 

The diagnostic summary is as follows:

--

TCP/IP(v4)

 
Status: Not Connected IPv4 Address:   Subnet Mask:   Default Gateway:   IP Configured By: Not Specified IP Preferred Address Method: DHCP DHCP/BOOTP Server:   Preferred DNS Address: Not Specified Alternate DNS Address: Not Specified

TCP/IP(v6)

 
Status: Not Connected Preferred DNS Address: Not Specified Alternate DNS Address: Not Specified

Network Identification

 
Host Name: NPI5F0081 Domain Name (IPv4/IPv6):   Domain Name (IPv6 only):   Bonjour Service Name: HP LaserJet MFP M29w (5F0081) Bonjour Domain Name: NPI5F0081.local. Bonjour Highest Priority Service: IPP Printing

Wireless Network Configuration

 
Status: Not Connected Wireless: Off Hardware Address: 10:62:e5:5f:00:81

Wi-Fi Direct Setup

 
Status: Disabled

SNMP

 
SNMPv1/v2   Status: Read-Write Access Enabled   Set Community Name: Not Specified (Defaults to 'public')   Get Community Name: Not Specified (Defaults to 'public') SNMPv3   Status: Disabled

Syslog

 
Server IP:   Server Port: 514 Max Messages Per Minute: 10 Max Message Priority: 7 Facility: LPR Server Connection Type: UDP

Network Statistics

 
Total Packets Received: 0 Unicast Packets Received: 0 Bad Packets Received: 0 Framing Errors Received: 0 Total Packets Transmitted: 0 Unsendable Packets: 0 Transmit Collisions: 0 Transmit Late Collisions: 0 WS-Print Users: 0

Enabled Features

 
IPv4: Enabled IPv6: Enabled DHCP: Enabled BOOTP: Enabled AUTOIP: Enabled DHCPv6: Enabled LPD Printing: Enabled 9100 Printing: Enabled Bonjour: Enabled IPP Printing: Enabled IPPS Printing: Enabled AirPrint Enabled SLP: Enabled WS-Discovery: Enabled WS-Print: Enabled WS-Scan: Enabled SNMP: Enabled LLMNR: Enabled Syslog: Enabled Enable DHCPv4 FQDN compliance with RFC 4702: Enabled eSCL (AirPrint-Scan): Enabled

Security

 
Administrator Password: Not Specified Printer Certificate: Not Installed HTTPS Enforcement: Disabled PJL Security: Disabled IPP Authentication: Disabled

--

Please advise.

2 REPLIES 2

‎08-16-2020 12:37 PM

HP Recommended

It would appear that the wireless on the printer might have failed.  If you have attempted all methods to turn it on and it still does not turn on then there really is no oher explanation. How old is your printer?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎08-16-2020 01:14 PM

HP Recommended

I purchased it August 22, 2018. Almost exactly two years ago. I know it's not a premium device, with the cost being less than two of its toner cartridges, but it failed in December 2019.  It worked for 16 months.

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