• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎03-05-2021 06:28 AM

HP Recommended
Product: LaserJet MFP M426fdw

Hello,

since yesterday my LaserJet MFP M426fdw is not accessible over LAN anymore. It is configured with fixed IP 192.168.1.5. I rechecked these settings as well as subnet mask and gateway. The status for LAN remains "initialising" though the printer states that the cable is plugged correctly. When pinging the printer "device is down" is displayed.

When i switch to WiFi everthing works. Any ideas?

How can i check if there silent updates on the printer in the last days? My network configuration hasn't been changed.

Best regards,

B.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-06-2021 10:23 AM - edited ‎03-06-2021 10:24 AM

HP Recommended

Thanks for the hint with LEDs. They are blinking. So i thought it would be the DHCP service. I activated a DHCP on another server. But still the same problem: an IP was received by WiFi but not LAN. Solution was: the attached switch was broken.

Printer is printing over LAN again!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎03-05-2021 06:59 AM

HP Recommended

If the LED's on the LAN port are not on/blinking and you are not getting ad IP address the port is defective. You can try to restore the printer to factory defaults.




My profile on LinkedIn

Was this reply helpful? Yes No

‎03-06-2021 10:23 AM - edited ‎03-06-2021 10:24 AM

HP Recommended

Thanks for the hint with LEDs. They are blinking. So i thought it would be the DHCP service. I activated a DHCP on another server. But still the same problem: an IP was received by WiFi but not LAN. Solution was: the attached switch was broken.

Printer is printing over LAN again!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.