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HP Recommended
macOS 12.0 Monterey

I've had this printer for a couple of years. Recently, I've had connection issues that can usually be resolved by restarting the router and printers. I've also had to remove and re-add the printer. Today the printer would not show as available so once again I turned the router and printer on and off, then tried removing it and adding it back.

Only this time when I try to add the printer with the HP Smart app, the printer simply cannot be found.

On a whim, I tried adding it to my mobile device, and it showed up instantly. I'm not sure if that was because Bluetooth was being used or what. I was also able to print via my iPhone. But I really need this printer on my computer. 

Any ideas?

1 REPLY 1
HP Recommended

Well, somehow, I was able to add it. I wish I could explain exactly how, but I have little or no idea.

What I did was to set up HP Direct or whatever it is called. I was able to connect to the direct wireless connection, using the password found on the printer panel.

Then I tried to add using HP Smart. It still took a couple of tries.

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