LaserJet Pro M255DW can no longer find any wireless networks

[garthwebb]

I have been successfully using my printer wirelessly for years.  Last week, I suddenly could not find the printer on my network.  When I checked the printer itself, it said that it was not connected to WiFi.  A few details:

• My WiFi information has not changed -  it has same AP name and password.
• No other device in the house has WiFi issues
• The printer does not see any other WiFi networks when it is searching for something to connect to (see below) - In my neighborhood there are least 20 other nearby AP active at all times.  Even if my WiFi has a problem it is impossible that 20 other independent WiFi APs are also broken/not broadcasting.
• Entering in my AP name and password directly does not work - it still cannot connect
• The printer works perfectly if I connect it directly to the network via a cat6e cable
• I have updated (via cable) the printer to the latest firmware, with no change

I am out of troubleshooting ideas and at this point it feels like there is a hardware problem with the WiFI adapter in the printer.  Is there any way to test this?  Are there any other things I could try that I've missed?  Below is a photo of the error I get when it fails to find any WiFi networks:

[Irfan_06]

Hi @garthwebb,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with connecting your Printer to the network as it has got disconnected.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware.

C) Please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[garthwebb]

I followed recommendation [A] but it did not fix my problem.  I had already updated my firmware, so there was nothing to do for recommendation [B] or [C].  The other numbered suggestions were not relevant; the problem is not with my computer/phone/tablet.

[Irfan_06]

Hi @garthwebb,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

I've sent you a private message with the instructions to perform a reset on your printer.

In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[garthwebb]

Irwin, you've sent me three private messages, none of which have any further instructions.  Instead all of them say "We did not hear from you after I replied to your post ..." I replied to your first two private messages noting I still have the problem and asking about the additional instructions, but I just keep getting these auto-responses.

I'm replying the main post now to see if you'll actually see this and send the instructions you said you would send initially, though I'm not sure why these instructions have to be delivered privately, as it could probably help other people on this forum.

[Irfan_06]

Hi @garthwebb,

I am sorry to inform you that we did not receive our private message with instructions to perform a reset.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[ghudgens]

Were you ever able to resolve this?  I am having the same issue.  I am wondering if the network module needs to be replaced.

[garthwebb]

No, I was never able to fix this.  Support was no help, just an endless loop of trying the same reset options.