• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎06-29-2022 08:45 AM - last edited on ‎06-29-2022 08:50 AM by Retired

HP Recommended
Product: HP LaserJet Pro M227
Operating System: Microsoft Windows 10 (64-bit)

I have a customer who owns the M227, and Gmail recently (May 31st) removed the option for "less secure apps".  Since he was using that account to scan to email, it no longer works.  I have contacted their company web person, who also handles the email domain.  His question is what version of TLS is used by the printer to send, as his email server requires TLS 1.2 or 1.3.  This employee, who is using the M227, is a remote worker and now lives 2 hours from me.  I did help him install the latest firmware, hoping that it would resolve the issue - it did not.  Is there some setting in the web management page of the printer to see the setting for the email security?  No matter what SMTP port we use and which boxes are checked, the error message "invalid user ID or password" appears.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->