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‎12-15-2019 07:29 AM

HP Recommended

I am trying to use this printer on a windows 10 computer, this was a replacement for a different printer from HP, it will not print wirelessly, I can connect a cable and print but that is a pain because my printer in in by basement and I normally work upstairs. I have tried all the things that the book and the VA suggested, I purchased this while deployed in FL either late last year or early this year and can't get it to work, any help would be greatly appreciated.

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‎12-17-2019 05:51 PM

HP Recommended

@blademan13,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

  • What is the exact model for your printer?
  • What is the exact issue you are facing?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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