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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
hkkazi9
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LaserJet Pro MFP M28w will not connect to wifi

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LaserJet Pro MFP M28w
Chrome OS

When trying to connect my new printer to my router it will not connect. My router does not support WPS encryption due to its security issues. Only WPA2 AES-based CCMP encryption. I have a feeling that is where my problem is but I cannot find the information from HP.

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Echo_Lake
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@hkkazi9

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Connect the printer to your Chromebook with a wireless or USB cable connection to complete the setup. No drivers or apps are required to set up your printer.

  1. Update the Chromebook to the most current version of Chrome OS.

  2. Make sure paper is loaded in the main tray, and then turn on the printer.

  3. Connect the printer to the Chromebook.

    • USB printer connection: Connect the USB cable to the printer and Chromebook.

    • Wireless printer connection: Depending on your printer, use the Wireless Setup Wizard or Wi-Fi Protected Setup (WPS) to connect to a wireless network.

      • Printers with a control panel menu , open the SetupNetwork, or Wireless menu, select Wireless Setup Wizard, and then follow the instructions to connect the printer to the network.

      • Printers without a control panel menu , press and hold the Wireless button for five seconds. For HP DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers, press and hold the Wireless and the Power buttons on the rear of the printer for five seconds.

        Within two minutes, press and hold the WPS button on the router until the connection process begins. The Wireless light or blue bar on the printer stops flashing when the connection completes.

  4. On the Chromebook, click the clock in the bottom right corner, and then click the Settings icon .

  5. Scroll to the bottom of the screen, and then click Advanced.

  6. Under Printing, click Printers > Add Printer.

    • If your printer displays, select it, and then click Add.

    • If your printer does not display, click Add Manually, and then follow the instructions. For more information, go to Chromebook Help - Set up your printer (in English).

    Clicking Add

Hope this helps! Keep me posted for further assistance.
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Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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