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‎08-22-2024 01:41 PM - edited ‎08-22-2024 02:06 PM

HP Recommended
Product: HP LaserJet Pro MFP M428fdw

LaserJet Pro MFP M428fdw not connecting to network. I can't update the printer because it's not connected to the network. I restarted the computer, reset the printer to faculty setting, changing the WiFi to 2.4 ghz, restarted the router, uninstalled and reinstalled HP Smart App and Printer doctor, and I can't find the printer under the available networks because it's not connecting to network. Printer IP shows 0.0.0.0. Please help. I've been trying to fix it for a week

3 REPLIES 3

‎08-24-2024 11:15 AM

HP Recommended

Hi @Katelyn1100,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with connecting your Printer to the network.

Please follow the steps below to connect your printer to the network again.

 

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

 

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

 

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

 

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎08-24-2024 11:51 AM

HP Recommended

That didn't work. The printer has an IP address of 0.0.0.0 so it's not connecting to the router and it doesn't show up

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‎08-26-2024 02:18 PM

HP Recommended

Hi @Katelyn1100,

 

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

 

Kindly refer to the steps on this link to restore factory defaults and then try to connect the printer to the network again.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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