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‎05-21-2022 02:39 PM

HP Recommended
Product: HP LaserJet M110we Printer
Operating System: Microsoft Windows 11

Hi! I can't print anymore because my printer shows the message "a problem has occured and you will be unable to print, except for printer reports, until the issue is resolved. Check your HP account for more information". On the app there is no clue about the problem, it says "verify the account" and on another page "printer not connected on internet", but the report says that it is connected and I can't find the way to solve it. Also the app doesn't update to the newest toner but still shows the oldest one. 

Thank you for your help. 

21 people had the same question
2 REPLIES 2

‎05-24-2022 02:01 PM

HP Recommended

Hi @Busca98,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are facing an account error.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

2 people found this reply helpful
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‎12-20-2023 10:54 AM

HP Recommended

Hi community users!

The following link may be useful:

 

Instant Ink account management

 

SofiaML
HP Support Community

I work on behalf of HP.
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