• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎06-24-2020 07:06 PM

HP Recommended

I have the same issue and need to reset.

Was this reply helpful? Yes No

‎06-24-2020 07:12 PM

HP Recommended

I also need reset instructions.

 

Thanks,

Was this reply helpful? Yes No

‎06-25-2020 06:44 PM

HP Recommended

@denniskozawa

 

Welcome to HP support community.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

Cheers.

 

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎06-25-2020 06:46 PM

HP Recommended

@mrdecember

 

Welcome to HP support community.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎06-25-2020 06:52 PM

HP Recommended

@Jan-Willem

 

Welcome to HP support community.

 

Follow the steps mentioned in this HP document connect the printer Wireless network:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎06-26-2020 05:07 PM

HP Recommended

Thanks. I actually solved my issue another way. I still had my old router which I turned on and allowed the printer to connect. I also connected to the router via wifi and was able to access the printer with a web browser using the IP address. I then updated the network settings directly in the printer.

Was this reply helpful? Yes No

‎06-28-2020 05:07 PM

HP Recommended

@denniskozawa

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎06-29-2020 04:28 AM

HP Recommended

Hi there,

I have a HP LaserJet M15W. and it connected to my old wifi network.

Q: how can i reset wifi setting and make it link to my current wifi network?

Was this reply helpful? Yes No

‎06-29-2020 10:20 AM

HP Recommended

You can print a configuration report to get your printers IP address. Then connect a computer or device to your old network and open a browser. Type the IP address into the browser to get to the printer's configuration page. Go to the Networking tab and select Wirless Configuration from the list on the left side. You should be able to change to your new network from there.

 

 

1 person found this reply helpful
Was this reply helpful? Yes No

‎06-30-2020 08:39 AM

HP Recommended

I have the same issue, can you please help resolve?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.