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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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macOS 12.0 Monterey

Hi, we got new internet service and new router/network.  Now I can't connect to the new network. I've looked at many of these forums and followed the steps. My router doesn't have a WPS button so that option is out. 

Can anyone help? 

Please don't send me these steps, they don't work: https://support.hp.com/us-en/document/ish_1736500-1626554-16

Thanks,

Tony George

4 REPLIES 4
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Factory reset video M28w

or m15w 

Turn off printer by pressing power/ready button (button 3 in picture below).
While printer is off, press and hold the resume/cancel button (button 4 in picture below).
While holding the resume/cancel button, press the power/ready button to turn the printer on.
Continue holding the resume/cancel button for 20 seconds.
BeemerBiker_0-1722808189775.jpeg

 




WiFi direct mode uses the PIN. This is useful if there is no modem or you do not want to
give someone access to your modem but you want to let them print something..

To use Wi-Fi Direct, make sure it is enabled.
To check Wi-Fi Direct name and password (pin), print a configuration report by pressing
and holding the Resume/Cancel LED starts blinking, and then release the button.

A video showing this for m15w is here


Here is wifi setup video for m28w The m15w video here might be useful but the WiFi is  a lot easier to setup.

Full feature for m15,16,17a,17w March 2022

LaserJet Reference m15w

 

There is a discussion here of the problem.  The  author connected a USB cable to be able to configure the wifi and then removed the USB after the wifi connected.


Let me know if you have a flex system (WiFi boosters or repeaters) as the setup is much more complicated.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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That worked! Thank you. 

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I'm glad you got it working.  Did you use the Wi-fi direct method or did you use that USB cable that was explained in that reddit article?  

 

For some reason your m15w is difficult to connect over wifi and I was unable to find a quality video that shows how to do the wifi connection to the modem. 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

I’ve got to be honest, setting this thing up again was totally brutal, and I consider myself somewhat tech savvy. In the end I used your method to factory reset, then I hooked the printer and computer up with a cable. It then alllowed me to convert it to wireless later. Even then there were still bugs in the HP installer software, and Ian unknown text box asking me for some input without a question had me stumped and I almost threw my computer through the wall. Turns out it wanted my zip code to proceed!  Anyway thank you. 

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