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Locked

‎01-18-2024 09:06 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

It's time to replace my original HP Black toner cartridge.  When I pull on the blue handle, the right side releases, but the left side remains locked. This prevents the cartridge drawer from sliding outwards, preventing me from replacing the cartridge.  Any suggestions would be greatly appreciated.  Thanks in advance.

Category:
1 REPLY 1

‎01-21-2024 10:56 AM

HP Recommended

Hi @Gabexyz,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with replacing toner on your Printer.

 

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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