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‎08-27-2020 10:01 AM - last edited on ‎08-27-2020 12:24 PM by

HP Recommended
Product: LaserJet Pro M402DW
Operating System: Microsoft Windows 10 (64-bit)

HP LaserJet Pro M402DW

Formatter: 1K10AHW

Firmware: 20200612

 

Configuration Report states that the network cable is disconnected. The printer will not retain its manual IP address.

 

Default settings on the configuration report state: IT-Managed

 

If I manually set the printer and don't power-cycle it I can connect to the web interface with my laptop.

 

A power cycle will reset the network settings on the printer. 

 

I have a link light on the back of the printer and on my switch. 

 

I have tried playing with the crossover cable setting and the duplex auto-sense setting.

 

I have tried a memory initialization.

 

Any help would be appreciated. 

1 REPLY 1

‎08-27-2020 05:05 PM

HP Recommended

IT managed does not really affect network settings, it affects how updates are applied. Check the connector on the printer closely, I have seen cases where some of the contacts get either bent or crossed over. Anything happen around the office before this started such as a power outage or someone tripping over a cord? 

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