Laserjet m234sdw connected, gets to preview then when I press 'print' nothing happens

[timbu19]

Laserjet m234sdw is connected via hp smart, gets to preview page but does not then print

[70007]

Hello Timbu19,

Thank you for posting your concern,

If your HP LaserJet M234sdw is connected via HP Smart and reaches the preview page but doesn't print, you can try the following troubleshooting steps:

1. Check Printer Connection: Ensure that the printer is properly connected to your network. You can check this by accessing the printer's settings on the HP Smart app to confirm the Wi-Fi connection.

2. Restart Devices: Turn off both your printer and the device you're printing from. Wait a few moments, then turn them back on. This can often resolve connectivity issues.

3. Update HP Smart: Make sure you are using the latest version of the HP Smart app. Updates may fix bugs or compatibility issues causing the problem.

4. Reinstall Printer Drivers: Sometimes, reinstalling the printer drivers can fix unexplained printing issues. You can do this through the HP Smart app or by visiting the HP support website.

5. Print Queue Check: Go to your device's print queue to see if there are any pending jobs that could be causing a backup. Clear any stuck print jobs.

6. Test Print Directly: Try printing a test page directly from the printer's control panel or via the HP Smart app to see if it prints without using the preview option.

7. Network Issues: Verify that your Wi-Fi network is working properly. Slow or intermittent connections can prevent print jobs from being sent.

8. Firewall/Security Settings: Check if your device's security software or firewall is blocking the print job. You may need to adjust settings to allow printing.

If these steps don't resolve the issue, consider reaching out to HP Customer Support for more detailed assistance.