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We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎07-19-2022 07:52 AM - last edited on ‎07-21-2022 08:59 AM by Retired

HP Recommended
Product: HP Officejet Pro 8620 e-All-in-One Printer

When trying to connect to my new internet I received message that it's locked by admin. How do I reset my printer so I am able to connect again?

1 person had the same question
3 REPLIES 3

‎07-22-2022 01:47 PM

HP Recommended

@Ashley1687

 

Welcome to the HP support community.

 

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎07-22-2022 03:39 PM

HP Recommended

I’m having the same issue and still stating disabled and contact person who setup up device 

 

please help 😀😀

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‎07-26-2022 12:01 PM

HP Recommended

@OhanaisLife11

 

Welcome to the HP support community.

 

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

Sandytechy20
I am an HP Employee

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