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Message 1 of 2
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Flag Post

Looking for Printer All the Time!

HP Recommended

Have the HP 7855 connected wirelessly and it worked great until a few days ago.  Now suddenly it might print one page and then in the Macbook bottom bar it shows an exclamation mark and "looking for printer."  The printer and Macbook can be no more than two feet from each other yet the printer won't print anything. Yes, the blue wireless light is on, too.  I've reset the printer and tried everything recommended but to no avail.  Is this just a new quirk with HP printers? (And my older PC does the same stuff.) I'm about to invest in another brand of printer after many years of using HP.  This is ridiculous!

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@InStitches49

 

Welcome to the HP Support Community.

 

Please restart all your devices that is router, printer and Computer.

 

To be able to assist you better, I would like to know the following: 

  • Are the printer and PC connected to the same network? 

  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? 

  • What is the distance between the router and the printer? 

  • Is there any antivirus software installed on your computer? 

  • Could you perform a ping test using the Mac Network Utility and let me know the results? 

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display. 

 

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us. 

 

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.   

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems. 

 

Keep me posted for further assistance. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

 


I am an HP Employee

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