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‎11-01-2024 12:07 PM

HP Recommended
Product: HP Officejet 6500A Plus e-All-in-One Printer - E710n

I have lost connection to the scanning function of the printer. I can print from the computer but not scan. I have tried updating drivers and switching everything off to no avail. How can I restore the scanning function?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎11-03-2024 05:03 AM

HP Recommended

Hi @David9993 ,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

Download and run this app to automatically fix a wide range of printer-specific issues. Print and Scan Doctor

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-
HP Community Moderator



View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎11-03-2024 05:03 AM

HP Recommended

Hi @David9993 ,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

Download and run this app to automatically fix a wide range of printer-specific issues. Print and Scan Doctor

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-
HP Community Moderator



1 person found this reply helpful
Was this reply helpful? Yes No

‎11-05-2024 03:38 AM

HP Recommended

Thanks for the advice. I had used Scan Doctor before without solving the problem. I tried it again and it failed on even more counts. I have downloaded the drivers for the second time and now the problem appears to have been resolved. I cannot understand why this did not resolve the issue previously. Thanks for your help

Was this reply helpful? Yes No

‎11-05-2024 11:05 PM

HP Recommended

Hi @David9993 

 

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us. 

 

Have a great day

Nal_NR-
HP Community Moderator



Was this reply helpful? Yes No
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