Lost Connection to wireless HP 8710 printer

[Gangster1959]

I recently lost the ability to print to my HP OfficeJet Pro 8710 printer. This printer was setup wirelessly, and was working flawlessly. About 3 weeks ago, I was suddenly unable to print to this printer. Have tried various troubleshooting techniques with no success. Even tried connecting printer via USB cable, my desktop PC bluescreens shortly after connecting cable(with Wdf01000.sys error). Have successfully uninstalled this printer thru HP Print&Scan Doctor, unsuccessful in re-installing, I believe due to print spooler service continually stopping after running for about 10 seconds.

[VikramTheGreat]

Hi @Gangster1959,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

This sounds like a combination of Windows print spooler corruption and possibly a driver conflict, causing the Wdf01000.sys blue screen when connecting via USB. Here’s the recommended troubleshooting path:

Step 1: Fix Print Spooler Service

1. Press Win + R, type services.msc, press Enter.
2. Find Print Spooler, right-click → Stop.
3. Navigate to:
   C:\Windows\System32\spool\PRINTERS
   Delete all files inside.
4. Go back to Print Spooler, right-click → Start. (This clears stuck jobs and resets the spooler.)

Step 2: Remove Corrupted Printer Drivers

1. Press Win + R, type printui /s /t2, press Enter.
2. In Print Server Properties, remove all HP printer drivers.
3. Restart your PC.

Step 3: Repair System Files

Open Command Prompt (Admin) and run:

sfc /scannow

DISM /Online /Cleanup-Image /RestoreHealth

(This fixes Windows corruption that can crash the spooler or cause a BSOD.)

Step 4: Install Latest HP Drivers

• Download the Full Feature Software and Drivers for HP OfficeJet Pro 8710 All-in-One Printer series | HP® Support.
• Avoid USB until the spooler is stable. Start with wireless setup via HP Smart.

Step 5: Update Windows & BIOS

• Run Windows Update for the latest patches.
• Update BIOS from HP Support for your PC model.

Step 6: If BSOD Persists on USB

• The Wdf01000.sys error points to a driver framework issue.
• Try a different USB port or cable.
• If still failing, use wireless only until the spooler and driver stack are clean.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat