Lost Connection to wireless HP 8710 printer

[Gangster1959]

I recently lost the ability to print to my HP OfficeJet Pro 8710 printer. This printer was setup wirelessly, and was working flawlessly. About 3 weeks ago, I was suddenly unable to print to this printer. Have tried various troubleshooting techniques with no success. Even tried connecting printer via USB cable, my desktop PC bluescreens shortly after connecting cable(with Wdf01000.sys error). Have successfully uninstalled this printer thru HP Print&Scan Doctor, unsuccessful in re-installing, I believe due to print spooler service continually stopping after running for about 10 seconds.

[VikramTheGreat]

Hi @Gangster1959,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

This sounds like a combination of Windows print spooler corruption and possibly a driver conflict, causing the Wdf01000.sys blue screen when connecting via USB. Here’s the recommended troubleshooting path:

Step 1: Fix Print Spooler Service

1. Press Win + R, type services.msc, press Enter.
2. Find Print Spooler, right-click → Stop.
3. Navigate to:
   C:\Windows\System32\spool\PRINTERS
   Delete all files inside.
4. Go back to Print Spooler, right-click → Start. (This clears stuck jobs and resets the spooler.)

Step 2: Remove Corrupted Printer Drivers

1. Press Win + R, type printui /s /t2, press Enter.
2. In Print Server Properties, remove all HP printer drivers.
3. Restart your PC.

Step 3: Repair System Files

Open Command Prompt (Admin) and run:

sfc /scannow

DISM /Online /Cleanup-Image /RestoreHealth

(This fixes Windows corruption that can crash the spooler or cause a BSOD.)

Step 4: Install Latest HP Drivers

• Download the Full Feature Software and Drivers for HP OfficeJet Pro 8710 All-in-One Printer series | HP® Support.
• Avoid USB until the spooler is stable. Start with wireless setup via HP Smart.

Step 5: Update Windows & BIOS

• Run Windows Update for the latest patches.
• Update BIOS from HP Support for your PC model.

Step 6: If BSOD Persists on USB

• The Wdf01000.sys error points to a driver framework issue.
• Try a different USB port or cable.
• If still failing, use wireless only until the spooler and driver stack are clean.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat

[Gangster1959]

Thank-you for your response Vikram.

Regarding your points:

Step 1:  Went through this process previously, did it again, nothing in subject directory(As a note, I didn't need to stop Print Spooler, as it continually stops anyway after I start it - runs for about 15 seconds);

Step 2:  I was unable to delete the 2 HP drivers in the Print Server directory.  When I attempt to remove the HP Smart Printing, X64, Type 4 - User Mode driver, I receive the response "The specified printer driver is currently in use." This is obviously not the case, as I am unable to print from my PC, and have been unable for approx. 3 weeks. When I attempt to remove the 2nd HP driver in that directory, I receive the response "Unable to remove HPOJ8710_Fax_Driver, X64, Type 3 - User Mode Driver." When I click OK, I get the response "The local print spooler service is not running. Please restart the spooler or restart the machine." I have confirmed on numerous attempts that the spooler service was actually running when I attempt to remove this driver.

Step 3:  I have previously performed the SFC and DISM operations, as I have had to use those steps in previous PC troubleshooting, so I was familiar with that method. It did not cure the problem.

Step 4:  I have the 8710 driver package in my downloads directory(I re-downloaded from HP). Still unable to install printer wirelessly.

Step 5:  All updates have been performed(I check daily). I have not updated the BIOS.

Step 6:  Re: USB install, used a different USB printer cable and different USB PC input, same result(blue screen with driver error).

At this point, I am at a complete loss as to what has occurred. This issue seemed to begin right after a recent Windows update. I actually uninstalled that particular update, tried re-connecting to the printer, but unsuccessful. There definitely seems to be an issue of some sort with the Print Spooler service, any time that I attempt to re-install this printer, I receive the response that the spooler service is not running. I then re-start the service, but the process will not complete.

As a final note, I forgot to mention that there is a separate PC which is able to print to this printer, and my wife has a tablet which is able to print to this printer.