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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status.

‎02-28-2023 03:43 AM

HP Recommended
Product: HP ENVY 6010 All-in-One Printer
Operating System: Microsoft Windows 11

Good morning! I really need your help. Yesterday I changed my router and I was without access to the printer. In the replacement, we kept the name and password of the router but it is no longer recognized by the printer. How can I reset its Wi-Fi and synchronize with my computer? THANK YOU VERY MUCH

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2 REPLIES 2

‎02-28-2023 03:50 AM

HP Recommended

Try wireless setup mode to reconnect

 

https://support.hp.com/us-en/document/ish_3967769-3956733-16 




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‎02-28-2023 05:11 AM

HP Recommended

I just did that and I am trying to configure new printer (hp smart) and doesn’t work. It seems the process stops in the middle. Is there other way to configure new Wi-Fi? 

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