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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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1 ACCEPTED SOLUTION
Accepted Solutions
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Hello,
You will need to follow the instructions below to solve this issue:
- Turn the printer off.
- Press and hold down the Resume/Cancel (
) button. - Hold the buttons when you turn on the printer.
- When the Ready light turns on, release the Resume/Cancel () button.
NOTE: It takes about 60 seconds before initialization process begins.
- The initialization starts.
- When the initialization completes, the printer enters the generic printer mode.
Don't hesitate to contact us in case of need.
Best regards,
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.
2,383
886
264
HP Recommended
Hello,
You will need to follow the instructions below to solve this issue:
- Turn the printer off.
- Press and hold down the Resume/Cancel () button.
- Hold the buttons when you turn on the printer.
- When the Ready light turns on, release the Resume/Cancel () button.
NOTE: It takes about 60 seconds before initialization process begins.
- The initialization starts.
- When the initialization completes, the printer enters the generic printer mode.
Don't hesitate to contact us in case of need.
Best regards,
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.
2
2
0
HP Recommended
2,383
886
264
HP Recommended
Thanks for your return,
I welcome you to the English HP support community.
Congratulations!
Do not hesitate to contact us in case of need.
Best regards,
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.
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