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Featured blog article:

Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎09-15-2020 06:01 PM

HP Recommended
Product: M148fdw

Good Evening

I am having two problems:

1. When trying to setup wifi access for my printer using the HP Easy Start it is asking for “The user name and password assigned to this device by your administrator are required to perform this task”. I have no idea what my user name and password are.

2. When I press the Wireless/network button it says Menu access is disable. How do I fix this?

 

I am a school teacher try to get everything setup before students start school. 

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1 REPLY 1

‎09-18-2020 08:14 AM

HP Recommended

@SimplyV0221, Welcome to the HP Support Community!

 

Let us try to restore the network settings

Refer to page 132 of the user guide.

 

Now try to connect the printer to the wireless network. If the issue persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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