MAC Filtering Error - Cannot Connect to Home Wi-fi

[jh8600]

I have a new home router and we cannot connect the HP printer.  It says MAC Filter error.  We don't seem to have access to any of our router settings from XFINITY.  Anyone know how to open the router settings and remove MAC filtering or enterin in the C=MAC filter ID HP printer gave us to allow?  The HP printer can see the home wifi network but it refuses to connect like it did with the old router.

[Raj_05]

Hi @jh8600,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're encountering MAC filtering errors and cannot connect your HP Officejet Pro 8600 Plus E-All-In-One Printer (N911g) to your home Wi-Fi network, you'll need to troubleshoot the issue. MAC filtering is a security feature on some routers that allows or denies devices from connecting to the network based on their MAC addresses. Here's a step-by-step guide to resolve this issue.

Check MAC Filtering Settings on Your Router:

• Access your router's settings through a web browser by typing the router's IP address into the address bar (usually something like 192.168.1.1 or 192.168.0.1).
• Log in with your router's username and password. If you haven't changed these, they are often set to default values (check your router's manual for details).
• Look for the MAC filtering or Access Control section in your router's settings.

Find the Printer's MAC Address:

• On the HP Officejet Pro 8600 Plus printer, you can usually find the MAC address on a label or in the printer's network settings menu.
• Write down the printer's MAC address. It will look like a series of letters and numbers, formatted like XX:XX:XX:XX:XX:XX.

Add the Printer's MAC Address:

• In the router's MAC filtering or Access Control settings, look for an option to add a device.
• Add the printer's MAC address to the allowed list.

Save Changes:

• After adding the MAC address, save the changes in your router's settings.

Restart Your Router:

• Reboot your router to apply the new MAC filtering settings.

Connect the Printer:

• Once your router has restarted, turn on the HP Officejet Pro 8600 Plus printer.
• Go to the printer's settings menu and select your home Wi-Fi network.
• Enter your Wi-Fi network's password if prompted.

Test the Connection:

• Try to print a test page or use the printer to ensure it's connected to the Wi-Fi network successfully.

If you follow these steps and still cannot connect your printer, consider the following additional troubleshooting steps.

• Double-check that you entered the correct MAC address.
• Ensure that your router's firmware is up to date.
• Check if your router has multiple bands (e.g., 2.4GHz and 5GHz), and make sure the printer is trying to connect to the correct band.
• Temporarily disable MAC filtering to see if the printer can connect without it. If it works, you can re-enable it and double-check the MAC address entry.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support 

[jh8600]

I can not log into my router through the web address.  I am stumped at the very beginning of the instructions.