MFP M28 can't access wireless

[SimonMarett]

Hi there, I have recently moved house and I can't get the printer set-up via the Wifi. It won't recognise the new WiFi as it seems to revert back to an existing HP wireless network so I can't get it set-up and started via HP Smart.

Is there a way I can restore factory settings on the printer?

Thanks,

Simon

[Betty0610]

@SimonMarett

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!