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Featured blog article:

Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎09-27-2020 03:51 PM

HP Recommended
Product: DESKJET PLUS 4152
Operating System: Microsoft Windows 10 (64-bit)

HERE IS THE MESSAGE I GOT FROM WIRELESS TEST RESULTS: MORE THAN ONE ACCESS POINT ROUTER HAS BEEN FOUND THAT MATCHES YOUR WIRELESS NETWORK NAME. I CONFIRMED THAT MY LAPTOP IS CONNECTED WITH A 5GHz AND THE PRINTER IS CONNECTED TO A 2.5 GHz. I DON'T A HAVE ADMINISTRATOR ACCESS TO CHANGE THE NAMES. WHAT CAN I DO TO FIX THE PROBLEM SO I CAN USE MY PRINTER?

Category:
1 REPLY 1

‎09-27-2020 08:33 PM

HP Recommended

Hi,

Please contact your router service provider to change such to use the printer wirelessly, similar SSIDs will not allow a proper wireless communication of the computer with the printer.

 

Shlomi



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