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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

I can't connect to my wireless router. The router uses Mac address filtering and it won't connect. Any help would be greatly appreciated.

2 REPLIES 2
HP Recommended

You might need to add your device’s MAC address to the router’s allowed list. Check your device settings to find the MAC address, then log into your router settings and add it under MAC filtering. That should let you connect.

HP Recommended

Thanks for your reply. I have a T-MOBILE home router and I had to go into the Wi-Fi settings and change the security level to WPA2 after I created a new a new network.

Thanks for your help.

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