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‎03-08-2021 10:59 AM

HP Recommended

HP Envy 5000 series.

Message says "

Unable to connect to ‘HP ENVY 5000 series [BA1264]._ipps._tcp.local.’ due to an error. Would you still like to create the printer?

How do I resolve this please?

Category:
1 REPLY 1

‎03-11-2021 07:04 AM

HP Recommended

Hi @WhinfellWander,

 

I'd like to help!

 

To assist better -

 

  1. What is the mac version on your computer?
  2. How is the printer connected to the device USB or wireless?
  3. What is the status of the wireless light on the printer, steady or blinking?
  4. I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

  5. Is there antivirus software installed on your Mac?

Let me know 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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