Mac connexion via WPS

[Raybird]

Setting up WPS and a laser printer on Mac

[Jay_G24]

Hi @Raybird,

I'd like to help!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[Raybird]

Hi, here are the details :

HP LaserJet Pro M15w

Product number W2G51A

The printer works with IOS airprint but not from the iMac, even though my router WPS is set up.

The blue light on the printer is steady, not blinking.

Thanks for your interest.

[Jay_G24]

Let's try the below steps to see if that helps -

1.) Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!

2.) Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.

3.) Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.

4.) Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

I'd like to know the following to isolate the issue further-

1.) Are the printer and Mac connected to the same network?

2.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.

3.) What is the distance between the router and the printer?

4.) Is there an antivirus software installed on your Mac?

5.) Could you perform a ping test  and let me know the results? Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

Perform a ping test to check the connectivity

1. Click Applications > Utilities > Terminal.
2. Type ping -c <number of times to ping> <IP address>. 

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.  Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems. 

[Raybird]

Hello again, Jay. 

Sorry to be slow in replying but I have very little time at the moment to address this problem, made worse because my internet interface is in French.

For the moment I can say that steps 1/3/4 are fine and I am looking into changing the router channel.

Question : during the setup should the printer be on and connected via the USB cable?

The following (isolation measures) 1/2 are fine, printer and Mac are side by side, no antivirus. 

I will try the Ping experiment today.

Internet server — I can't find any reference to Apple's Bonjour and assume it is not available.

Finally, would it be useful to send one of the Printer's diagnostic report/summary? Under troubleshooting it says "no problems found".

[Raybird]

--- 192.168.223.1 ping statistics ---

5 packets transmitted, 0 packets received, 100.0% packet loss

iMac:~ rayalston$ 

[Raybird]

Now on channel 4

Were you able to read the screenshot ?

[Raybird]

Network preferences wifi: DIRECT -3e-HP M15 LaserJet ... appears in the list but says "no internet connection"

[Jay_G24 · Accepted solution]

The computer is connected to the printer via WI-FI direct.

 Wi-Fi Direct devices are able to communicate with each other without requiring a dedicated wireless access point.

You will be able to print and scan using this connection, but we could try and connect the printer to the WIFI router.

For WI-FI direct setup, refer to HP printer setup (Wi-Fi Direct)

Connecting the printer to a wireless network with WPS, refer to - Wi-Fi Protected Setup (WPS)

Hope this helps! Keep me posted. 

[Raybird]

All good now, Jay. Many thanks for your help.

I have already accepted these solutions.