• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎02-01-2024 08:46 PM

HP Recommended
Product: HP Officejet 4620 e-All-in-One Printer

I have had a lot of trouble with this printer. I get some lines in the graphics, which is annoying. Every once in a while, it decides it is going to be indictable online. Sometimes, when I try and adjust prefs in Word (for instance), it freezes the program and gives me an error. Sometimes the printer freezes trying to display a message saying what looks like to turn it off but it can't display the whole thing. 

I have tried using HP doctor but it tells me the issue can't be resolved with the app. It tells me there is a que issue. The app wants me to uninstall and reinstall from the website, but there is no support for this model. 

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.