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‎07-17-2023 01:29 PM

HP Recommended
Product: HP Officejet Pro 8720
Operating System: Microsoft Windows 11

I print a file.  It prints.  I close the file on my Windows 11 computer and open another file within a minute.  I go to print that file and the printer give the following on the printer screen, "NOTICE: the printer was not turned off properly.  To avoid damaging the printer always use the power button to turn it off."

 

I have just printed a file.  The printer is ON.  So why does the printer keep giving me this message and doing a reboot?  It is getting worse and I am getting this very often now.  I never turn my printer off.  I can always hit the printer touch screen and my WI-FI is connected so I assume it is ON and online.  Can't figure out why it keep rebooting more time than not when I try to print to it.  Sometimes I can print multiple different file in a row and have not problems but other times I get this message after I have just printed a file and want to print the next one.

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