Mimecast - Spam issue

[Frait]

Hi, I tried to send a pdf to the printer by email and I got a printed page saying: 

"Important: The following messages addressed to you are currently on hold. The Mimecast Personal Portal helps you manage your Mimecast On Hold email queu e in real-time."

I need to click on "Release" but i can't since the link is on paper. I tried to figure out how to enter on "Mimecast personal portal", without success.

Logging to my https://www.hpsmart.com/ , it says that e-print access is "open to everyone" (never changed it).

Can someone help me to on how to enter to the Mimecast personal portal? 
Thanks

[Kumar0307 · Accepted solution]

@Frait, Welcome to the HP Support Community! I’m here to help.

I understand the ePrint service is not working. Apologies for the inconvenience caused.

I need additional information to assist you further which cannot be shared on a public post.

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[rrud]

Those halfwitted solutions are not helping anybody! Report this issue to your partner service so this gets solved!