Mobile Printing Issues

[RebelMama13]

I have always been able to print from my Samsung phone & tablet. suddenly today it says "printer unavailable" i reset hp smart on my tablet and i have tried readding this printer MULTIPLE times. ive tried adding through setup, wifi direct and even inserted the IP address found under printer settings on my desktop. i keep getting printer not found, internet network can't connect (verified password is right), and lastly no printer found at the IP address. And i must say spending hours trying all of this is already frustrating but not having access directly to an agent/representative makes me want to trash this and go with a different company. This is ridiculous and massively irritating.

[Irwin6]

Hi @RebelMama13,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer showing unavailable.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[RebelMama13]

I have tried all of these options and I have tried from different devices and still no luck. it cannot find my printer.

[Irwin6]

Hi @RebelMama13,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support