Mobile devices not connected

[JudyF3]

Recently we had an outage with our wireless and now neither one of my devices (phone and IPad will connect to wireless printer.  The desktop however will!  Any help appreciated.  Have updated both mobile devices reset network settings.

[Nal_NR]

Hi @JudyF3,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the connectivity. 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?

If your HP DeskJet Plus 4152 All-in-One Printer connects to your desktop but not to your phone and iPad after a wireless outage, follow these steps to reconnect the mobile devices:

1. Reconnect Printer to Wi-Fi:

• Since your wireless network had an outage, the printer may not be correctly connected to the Wi-Fi network.
• On the printer, press and hold the Wireless button (or Wi-Fi icon) for 3-5 seconds until the light starts blinking.
• Press the WPS button on your Wi-Fi router within 2 minutes to reconnect the printer to the network.

2. Check Printer's Wireless Connection:

• Print a Wireless Network Test Report:
  • On your printer’s control panel, press and hold the Information button for 3 seconds.
  • The report will show whether the printer is connected to the Wi-Fi. If not, repeat Step 1.
• Verify that the printer and mobile devices are connected to the same Wi-Fi network.

3. Reconnect Mobile Devices to Printer:

• On your phone and iPad, go to Settings > Wi-Fi, and ensure they are connected to the same network as the printer.
• Open the HP Smart app on your devices.
• If the printer isn’t showing up, select Add Printer and follow the on-screen steps to reconnect the printer.

4. Reset Printer Network Settings (if necessary):

• If the printer still doesn’t connect, reset its network settings:
  • On the printer, press and hold the Wireless button and the Cancel button together for 3 seconds.
  • Reconnect the printer to Wi-Fi as in Step 1.

5. Restart Router and Devices:

• Restart your Wi-Fi router by unplugging it for 30 seconds and plugging it back in.
• Restart your mobile devices to refresh network settings.

After these steps, your mobile devices should reconnect to the wireless printer.

Hope this helps! Keep me posted for further assistance

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