My 6525 printer is connected to the wifi, but cannot connect to the server.

[Pumpkinz]

My HP Deskjet Ink Advantage 6525 (Maybe close to 10 years old?) has the solid blue light to say that it is connected wirelessly. The wireless network test report says 'no problems', and seems to identify my network correctly. When I press the HP ePrint icon, I get a 'connecting' prompt, and after a little while 'Server Connection Error. The printer was unable to connect to the server. Check the internet connection and try again, or enter a proxy address.' We are using a really old computer which doesn't have wifi capability. So I've tried this with the cable connected and disconnected. I am able to print from my mobile phone (when on the same network), but I remember (years ago) that I was able to send a document directly to the printer via email. This is my goal once more (if it's still an option on this old printer?) Maybe the printer needs to be connected to a wireless computer/laptop? Spent quite a while trying to figure this one out (with limited computer knowledge). Would really appreciate some easy guidance on this problem if it can be solved? Many thanks All!

[Jay_G24]

Hi @Pumpkinz,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to connect to web services.

Try the below suggestions -

Restart the computer, printer, and router

To resolve any connectivity issues, restart the computer, printer, and router.

NOTE: 

The following steps temporarily disconnect network and Internet connections and require restarting your computer. Complete any tasks or downloads in progress before you continue.

Turn off the router by pressing the power button or disconnecting the power cord.

Turn off the printer.

Close all running programs on your computer, and then shut down the computer.

Press the power button or reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.

Turn on the printer.

Turn on the computer.

Try to turn on Web Services.

If the issue persists, continue to the next step.

Let's disable web services and re-enable it

--->Touch on the wifi icon ((i)) on the printer and take down the IP address

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

---> click on web services and remove web services and re-enable it

If the issue persists,

Check the Internet proxy server settings

For networks that use proxy servers, update the Web Services settings in the printer EWS with the proxy information.

Locate the Internet proxy settings.

Windows: Search Windows for Internet, and then click Internet Options in the list of results. On the Internet Properties window, click the Connections tab, select your network, if necessary, and then click Settings.
The network settings menu displays with the proxy settings.
From the EWS, click the Web Services tab, and then click Proxy Settings.

Type the Address and Port values for your proxy server connection, and then click Apply.

Try to turn on Web Services.

Update the printer firmware

HP regularly releases printer updates. Updating the printer firmware might resolve the issue.

Refer -- HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps!

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