My 8610 is on the wireless network successfully but will not connect to webservices "no internet"

[FredID]

My Officejet Pro 8610 all in one is on my wireless network successfully.  When I attempt to set up webservices I get error message that  it cannot connect to internet.

[Rainbow23]

Hi @FredID,

Welcome to HP Support Community. This is a great place to post questions find answers and tips.
Thank you for posting your query. I will be glad to help you.

I see that you are facing wi-fi connection issues with your HP Officejet Pro 8610 E-All-In-One Printer wherein it does not connect to internet.
 

Please follow the steps listed below to restore the printer to its network defaults and then reconnect to the wireless network.

Step 1: Restore the printer to its network defaults.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
2. Touch Network Setup.
3. Touch Restore Network Settings.
A message appears stating that the network defaults will be restored.
4. Touch Yes.

Step 2: Re-connect the printer to the network.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).
2. Touch (Settings).
3. Touch Wireless Settings.
4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
5. Follow the display instructions to complete the setup.

You may also refer to this document.

Step 3: Connect to Web services.

1. Click the Web Services tab.
2. In the Web Services Settings section, click Setup, click Continue and follow the onscreen instructions to accept the terms of use.
3. If prompted, choose to allow the printer to check for and install printer updates.
4. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

You may refer to this document to setup webservices.

Let me know if this helps.
Take care and have a great day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[dennisbaker]

I have tried these steps repeatedly. When I try to connect to Web Services it gives me the message "No Internet Connection". My printer has been disconnected from HP Instant Ink since Monday, 11/21. Nothing has changed with my internet services. I get internet on all other devices (computers, phones, tablets, streaming devices, etc.). I can print wirelessly. I tried unplugging and restarting my printer and internet router. I did that multiple times and get the same "No Internet Connection".  I tried logging into my IP address and changing the DNS settings to the Google setting of 8.8.8.8 and 8.8.8.4 as suggested in another post. I did that multiple times and get the same "No Internet Connection".  Is this a bigger HP issue as I see multiple posts all with the same issue since Monday, 11/21. I am at a loss of what to do.

I am using macOS Ventura version 13.0.1

[Rainbow23]

Hi @dennisbaker,

As you have already tried all the troubleshooting steps, we need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Keep me posted and have a great day ahead! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

[dennisbaker]

There is not a private message icon next to my profile name. When I click on the link, I get a message in a red box that says, "You do not have sufficient privileges for this resource or its parent to perform this action."

[dennisbaker]

@Rainbow23, following up on my previous comment. I do not see a private message icon and the options under my profile name are "My Profile", "My Settings", "My Posts", and "My Subscriptions". There is nothing about private message anywhere.