• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎09-17-2020 07:14 PM - last edited on ‎07-14-2021 03:56 PM by Moderator

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

4 or 5 times my Envy 7858 wireless has lost contact with settings.  It always says "out of paper".   I get on chat and download the same software  already installed and it usually starts working. It usually takes me  over 2 hours and I'm really tiring to be routine I have to go through.  There is suggestions that my interior is not clean enough. Phooey.   don't believe

Help me please because the time consuming routine is not working .

Category:
1 REPLY 1

‎09-20-2020 01:47 PM

HP Recommended

@joyfully2

 

Welcome to the HP Support Community.

 

Let's try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Also, try the steps from here: https://support.hp.com/us-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/model/1649...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.